Appendix 1 | Appendix 2 | Appendix 3 | Appendix 4 | Appendix 5

Appendix 2

Findings of the Survey on Customer Feedback

Overall Satisfaction Rate

(A) Application Service (Means Test and Merits Test)

Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied = 1)

(B) Litigation – Mid-Litigation Stage

Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied = 1)

(C) Litigation – Conclusion Stage

Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied = 1)