Contact Us

Address & Communication

If you want to know more about the Legal Aid Department, you may contact us by one of the following means:

By Tel.	(852) 2537 7677 (24-hour Interactive Voice Processing System) Self-service Call-flow Diagram
By Fax	(852) 2537 5948
E-mail	ladinfo@lad.gov.hk
By Post

Office	Services
Headquarters [Map]	25/F Application and processing of civil and criminal cases Criminal Litigation 26/F Personal Injury Litigation 9/F Family Litigation 27/F Costing Enforcement
9/F & 24/F to 27/F, Queensway Government Offices, 66 Queensway, Hong Kong
Kowloon Branch Office [Map]	Application and processing of civil cases except employees' compensation claims
G/F & 3/F, Mongkok Government Offices, 30 Luen Wan Street, Mong Kok, Kowloon

Opening hours

Please click here to find out the details of our opening hours.

Customer Service Officers

Policy & Administration Division
Name	Section/Unit	Contact Number
Ms Amy YICK	Administration Section	2867 3171
Ms Angie CHAN	Costing Unit and Enforcement Unit	2867 3152

Application & Processing Division
Name	Section/Unit	Contact Number
Miss Carol Chow	Headquarters	2867 3309
Miss Anna LAU	Kowloon Branch Office	2399 2328

Litigation Division
Name	Section/Unit	Contact Number
Ms Carrie NG	Civil Litigation Section 1	2867 3123
Miss Jovan LEUNG	Civil Litigation Section 2	2867 4816
Please note that the Civil Litigation Section of the Litigation Division undertakes civil litigation for aided persons whose cases have been assigned in-house and does not provide enquiry or legal advice service to applicants who are applying for legal aid from the Application & Processing Division or aided persons whose cases have been assigned out to private lawyers. For enquiry about progress of legal aid applications, please contact the Application & Processing Division direct.
Name	Section/Unit	Contact Number
Miss Tina WONG	Crime Section	2867 3139

Please note that the Legal Aid Department does not provide legal advice service to members of the public. For more information on how to seek legal advice in Hong Kong, you may view our publication on "How to apply - Legal Services".

Comments & Suggestions

If you have any suggestions or comments on the quality of the services we deliver, you may:

• make use of the suggestion boxes at the reception areas of our offices;
• in the case of an applicant or aided person, fill in the questionnaire which is sent to you together with the result of application and return it to us; or
• email your suggestions or comments to ladinfo@lad.gov.hk.

If you have any complaint, you may contact our Departmental Complaints Officer in the following ways:

By Post:	Departmental Complaints Officer Legal Aid Department 27/F, Queensway Government Offices 66 Queensway Hong Kong
By Telephone:	(852) 2867 3171
By Fax:	(852) 2869 0525
By E-mail:	ladinfo@lad.gov.hk

We will handle all complaints, impartially and expeditiously. We will give you an acknowledgement reply within 10 days upon receipt of the complaint and strive to complete the investigation and reply to you within 30 days from the receipt date.

Accessibility of Office Premises and Facilities

Barrier-free Facilities

If you have any enquiries or comments on the accessibility of our office premises, facilities and services, please contact the following Access Co-ordinator and Access Officers.

Access Co-ordinator

Name	Section/Unit	Contact Number
Ms Amy LEE	Policy & Administration Division	2867 3097

Deputy Access Co-ordinator

Name	Section/Unit	Contact Number
Ms Denise PANG	Policy & Administration Division	2867 4449

Access Officers

Name	Section/Unit	Contact Number
Mr Ivan LEE	Application & Processing Division, Headquarters	2867 3018
Miss Anna LAU	Application & Processing Division, Kowloon Branch Office	2399 2328
Ms Carrie NG	Civil Litigation Section 1	2867 3123
Miss Jovan LEUNG	Civil Litigation Section 2	2867 4816
Mr Vincent LAU	Crime Section	2867 3071
Ms Angie CHAN	Costing Unit and Enforcement Unit	2867 3152
Miss Winsome FU	Administration Section	2867 4687