Legal Aid department
Legal Aid department annual report 2008
Foreword
Departmental Strategic Plan
Legal Aid Services
Cases of Public Interest or Concern
Improving the Way We Work
Publicity Programmes
Organisation, Administration and Staffing
Appendix
Revenue and Expenditure
Findings of the Survey on Customer Feedback
Legal Aid Department Organisation Chart
Director of Legal Aid and Section Heads
Address and Communication
List of Publications

Appendix 2
Findings of the Survey on Customer Feedback

Overall Satisfaction Rate

(A) Application Service (Means Test and Merits Test)

Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied =1)

(B) Litigation – Mid-Litigation Stage

Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied =1)

(C) Litigation – Conclusion Stage 

Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied =1)

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